Shipping policy

Thank you for choosing Nestqavo. We aim to provide clear shipping information for every order. Please review this Shipping Policy before placing an order to understand our order processing times, estimated delivery times, and shipping fees.

1. Shipping Destinations

We ship to destinations supported at checkout. Available shipping destinations and delivery options are determined by the addresses and shipping methods displayed during checkout.

2. Order Processing Time

Orders are normally processed within 1–3 business days after payment confirmation. Order processing typically takes place Monday through Friday, excluding public holidays.

Order processing time and shipping transit time are separate stages. Transit time begins after an order has been processed and dispatched.

3. Estimated Delivery Time

  • Order processing: 1–3 business days.
  • Estimated transit time after dispatch: 7–15 business days.
  • Total estimated delivery time after payment confirmation: 8–18 business days.

These timeframes are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, public holidays, customs processing where applicable, and other circumstances beyond our control.

4. Shipping Fees

Shipping fees are calculated based on the discounted merchandise subtotal:

  • Discounted merchandise subtotal below US$39.99: A US$12.99 shipping fee applies.
  • Discounted merchandise subtotal of US$39.99 or more: Free standard shipping.

The final shipping fee and available shipping options will be displayed at checkout. The merchandise subtotal excludes shipping fees and any other charges listed separately.

5. Order Tracking

If tracking information is available for your order, we will provide the tracking method when the relevant information becomes available. Tracking updates may vary depending on the carrier and the stage of transit.

6. Shipping Delays

Although we make reasonable efforts to process orders within the estimated timeframes, delays may occur during transit. If your order has not arrived after the estimated delivery period, please contact us with your order number so we can assist with an inquiry.

7. Shipping Address

Please verify that your shipping address, postal code, and contact details are accurate before submitting your order. If you notice an error in your address, contact us as soon as possible. Once an order has been placed, we cannot guarantee that the address can be changed or that a dispatched package can be intercepted.

8. Shipping Inquiries

If you have questions about order processing, shipping fees, or delivery progress, please contact us using the details below:

We will do our best to assist you during our customer support hours. Thank you for choosing Nestqavo.