Refund policy

Thank you for choosing Nestqavo. If you are not satisfied with your purchase or receive an item with an issue, please review this Returns and Refunds Policy to understand the return conditions, return shipping costs, and refund process.

1. Return Window

You may request a return within 30 calendar days of receiving your item. Please contact us within this period and obtain return instructions before sending any item back.

2. Return Eligibility

When requesting a return, please ensure that the item meets the applicable return conditions:

  • The item should be unused and, where possible, kept in its original packaging with all relevant accessories.
  • The item should be in a condition suitable for return.
  • Please provide your order number, item details, and reason for the return so we can review your request.
  • For items that are damaged, defective, or incorrect, please provide relevant photos or other information needed to help us verify the issue.

If an item is verified to be damaged, defective, or incorrect, we will assist with resolving the issue based on the circumstances.

3. How to Request a Return

  1. Contact our customer support team at [email protected].
  2. Provide your order number, the item you wish to return, and the reason for the return.
  3. If the item is damaged, defective, or incorrect, include relevant photos.
  4. Wait for our team to review your request and provide return instructions.
  5. Send the item back according to the instructions provided.

Please do not send an item back before contacting our customer support team and receiving return instructions, as this may affect the handling of your return.

4. Return Shipping Costs

Return shipping costs depend on the reason for the return:

  • Returns for personal reasons: If you change your mind, ordered the wrong item, or no longer need the item, you are responsible for the return shipping costs.
  • Returns due to product issues: If a return is required because of a verified damaged, defective, or incorrect item attributable to us, we will cover reasonable return shipping costs as appropriate to the circumstances.

We do not charge restocking fees.

5. Refund Process and Timing

Once we receive the returned item, we will inspect it and review the return. For eligible returns, we normally initiate the refund within 5–10 business days after receiving and inspecting the returned item.

Refunds will be issued to the original payment method. The time it takes for the funds to appear in your account may vary depending on your payment service provider or financial institution.

6. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at [email protected]. Include your order number, a description of the issue, and relevant photos. We will review the information and assist with an appropriate resolution based on the circumstances.

7. Returns Without Prior Authorization

Please contact our customer support team and confirm the return process before sending an item back. Returns sent without contacting us or without following the provided instructions may take longer to process.

8. Contact Us

If you have questions about returns, refunds, or product issues, please contact us using the details below:

Please contact us for return instructions before sending any item back. We do not specify a return address in this policy because a return address has not been separately confirmed.

Thank you for giving Nestqavo the opportunity to assist you.